UNIFORM NOVEMBER

Mediation Services with Frazer Macdonald Hay

Expert Support for Complex, Emotional, and Place-Based Conflicts

“Sometimes people need a mediator with the right experience to get the most out of a project and those involved.” — Frazer Macdonald Hay

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Conflict is part of life—inevitable, often uncomfortable, but not unresolvable. When tensions escalate or linger beneath the surface, mediation offers a crucial path forward. The best time to engage an impartial mediator is before conflict takes hold—during the planning, consultation, or early delivery stages of a project or relationship.

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As a seasoned mediator and consultant, I bring a deep understanding of the emotional, social, and spatial complexities that often drive conflict. My experience spans humanitarian mediation for the UN and NGOs in Iraq, Mexico, Israel, and Southeast Asia—combined with a decades-long career in architecture, design, and stakeholder negotiation.

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Whether you’re dealing with issues around place, projects, or people, I offer nuanced, confidential mediation services tailored to each context.

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What I Offer

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1. Mediation Around Place

Place is never neutral. Whether it's a home, workplace, public space, or heritage site, conflict over place can be emotionally and culturally charged.

“Disputes about place—interiors, landscapes, or shared spaces—aren’t just about bricks and mortar. They’re about identity, memory, belonging, and power.”

Unresolved, place-based tensions can impact mental health, relationships, reputations, and businesses. My background in architectural design and cultural heritage conservation allows me to approach these disputes with rare insight, balancing practical concerns with emotional and historical sensitivity.

2. Mediation Within Projects

Projects—whether creative, social, or commercial—bring people together around shared aims. But they can also be fertile ground for misunderstanding and misalignment.

“Ideas are delicate at the start. Miscommunication or differing interpretations can fracture even the most promising initiatives.”

With extensive experience leading complex national and international projects, I offer a steady, impartial hand to support clarity, collaboration, and trust—ensuring that good ideas aren't lost to poor communication.

3. Mediation Between People

At the heart of every conflict is a relationship. Even with strong communication strategies, tension between individuals or teams can escalate into HR issues, community grievances, or legal action.

“People want to be heard. Mediation gives them a structured, respectful space to do that—before things spiral.”

I provide calm, confidential, and constructive mediation that helps people listen, understand, and find workable resolutions—before conflict becomes entrenched.

Why Work with Me?

• Decades of conflict resolution experience in peacebuilding, cultural heritage, and humanitarian mediation across diverse contexts.

• Expertise in architecture and place-making, with a deep understanding of how space, identity, and design intersect.

• Strong project and stakeholder management skills, with a proven ability to navigate complexity with clarity.

• A calm, compassionate, and impartial approach, grounded in listening, understanding, and respectful negotiation.

Let’s Talk

Mediation isn’t about blame—it’s about possibility. It’s about creating a space where people feel safe enough to be honest, where the emotional landscape of a problem can be explored, and where resolution becomes not only possible but productive.

If you're dealing with tension, complexity, or breakdown in your project, team, or community—and you want to move forward—I’d be happy to help.

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Contact Frazer Macdonald Hay at +44 7985 591805 to explore how his mediation services can support your project or organization.

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